Games Privacy Policy

1. Introduction

This Games Privacy Policy specifically addresses the privacy practices for our web/mobile games, including "Car Detailing Master", "CleanScape Masters", "Pool Merge", and "deadRise.io" (collectively, "our Games"). This includes both single-player and multiplayer experiences. This policy explains how we collect, use, and protect your information when you play our games, including our use of Google Analytics for performance monitoring and Colyseus servers to power real-time multiplayer gameplay.

By downloading, installing, or playing our Games, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Games.

2. Games Covered

This privacy policy applies to the following games developed by Gamebole:

• Car Detailing Master - A car detailing simulation game
• CleanScape Masters - A cleaning simulation game
• Pool Merge - A pool merging game
• DeadRise.io - An action-adventure survival game (including multiplayer modes where available)
• Other current and future single-player or multiplayer games we develop and publish

Each game may collect similar types of data, but the specific data collected may vary depending on the game's features, whether it includes multiplayer functionality, and related server services.

3. Google Analytics

Our Games use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics helps us understand how users interact with our games, which features are most popular, and how we can improve the gaming experience.

3.1 What Google Analytics Does

Google Analytics in our Games collects and processes:

• Game session duration and frequency
• Level completion rates and progression
• Feature usage patterns
• Game performance metrics (loading times, crashes, etc.)
• Device and platform information
• Geographic location data (country/region level)

3.2 Google Analytics Privacy Features

We have implemented Google Analytics with privacy-enhancing features:

• IP anonymization (IP addresses are truncated before processing)
• No collection of personally identifiable information
• Respect for Do Not Track browser settings
• Compliance with GDPR and other privacy regulations

4. Information We Collect

4.1 Information You Provide

When you play our Games, you may provide:

• Player username or nickname (if you choose to create one)
• Game preferences and settings
• In-game communications (if applicable)
• Feedback and support requests

4.2 Information Collected Automatically

Our Games automatically collect:

• Device information (device type, operating system, screen resolution)
• Game performance data (frame rates, loading times, crash reports)
• Gameplay statistics (levels completed, achievements earned, time spent)
• Network information (connection type, latency)
• App version and update information

4.3 Multiplayer Session Information

When you play multiplayer modes, we and our multiplayer infrastructure may also process:

• Temporary session or room identifiers
• In-game display names or player identifiers used for matchmaking
• Real-time gameplay state (positions, actions, scores, and match outcomes)
• Connection metadata needed to maintain your session (e.g., IP address, latency)
• Presence and lobby information (joining, leaving, or reconnecting to a match)

5. Multiplayer Games and Colyseus

Some of our Games include online multiplayer features. To provide real-time multiplayer gameplay—such as shared rooms, matchmaking, synchronized game state, and player-to-player interaction—we use Colyseus multiplayer game servers.

5.1 What Colyseus Is Used For

Our Colyseus-based servers help us:

• Create and manage multiplayer rooms and matches
• Synchronize gameplay state between players in real time
• Support matchmaking, lobbies, and reconnection where available
• Relay in-game events needed for fair and functional multiplayer sessions
• Monitor server health, capacity, and connection quality

5.2 Data Processed Through Multiplayer Servers

Data processed through Colyseus servers is used only as needed to operate multiplayer features. This typically includes ephemeral session data (room IDs, player slots, and live game state) and technical connection data. We do not use multiplayer server traffic to sell personal information.

Session data is generally retained only for as long as needed to run the match, maintain service reliability, debug issues, or meet security and legal obligations. Exact retention may vary by game and hosting configuration.

5.3 Hosting and Infrastructure

Colyseus servers may be hosted on infrastructure operated by us or by cloud hosting providers. Depending on where servers are deployed, multiplayer data may be processed in regions outside your country of residence. See Section 12 for more information about international transfers.

5.4 Your Choices

Multiplayer features require a network connection and communication with our game servers. If you do not wish your device to connect to multiplayer servers, please use offline or single-player modes where available, or do not use multiplayer features.

6. Analytics Data Collection

Google Analytics collects the following types of data from our Games:

6.1 User Behavior Data

• Session start and end times
• Time spent on different game levels or features
• Button clicks and user interactions
• Game progression patterns
• Feature adoption rates
• Multiplayer mode usage (where analytics are enabled)

6.2 Technical Performance Data

• App launch and crash frequency
• Loading times for different game assets
• Memory usage and performance metrics
• Network request success/failure rates
• Device compatibility information
• Multiplayer connection quality indicators (e.g., latency trends)

6.3 Demographic and Geographic Data

• Country and region information (derived from IP address)
• Language preferences
• Device category (web, mobile, tablet, etc.)
• Operating system and version

7. How We Use Your Data

We use the collected data to:

• Improve Game Experience: Analyze gameplay patterns to enhance game mechanics, difficulty balancing, and user engagement
• Enable Multiplayer: Operate Colyseus servers for matchmaking, real-time sync, and online sessions
• Technical Optimization: Identify and fix bugs, optimize performance, and ensure compatibility across different devices and networks
• Content Development: Understand which features are most popular to guide future game updates and new content
• User Support: Provide better customer support and troubleshoot technical issues, including multiplayer connectivity problems
• Business Analytics: Monitor game performance, user retention, and business metrics
• Safety and Fair Play: Detect abuse, cheating, or disruptions that harm other players in multiplayer environments
• Legal Compliance: Ensure compliance with applicable laws and regulations

8. Data Sharing and Third Parties

8.1 Google Analytics

Data collected by Google Analytics is processed by Google according to their Privacy Policy. You can review Google's privacy practices at https://policies.google.com/privacy.

8.2 Colyseus and Multiplayer Infrastructure

Multiplayer gameplay is powered by Colyseus server technology. Depending on our deployment, game session data may be processed on servers we operate or on infrastructure provided by hosting partners that support Colyseus. These providers process data only as needed to host, scale, and maintain multiplayer services under our instructions.

8.3 Other Third-Party Services

We may also use other third-party services for:

• Crash reporting and analytics (e.g., Firebase Crashlytics)
• Game performance and server monitoring
• Cloud hosting for game and multiplayer servers
• User authentication (if applicable)
• Payment processing (if applicable)

8.4 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.

8.5 Other Players

In multiplayer modes, certain information such as your display name, in-game actions, and match performance may be visible to other players in the same session as part of normal gameplay.

9. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest where appropriate
• Secure WebSocket/network connections for multiplayer sessions
• Regular security assessments and updates
• Access controls and authentication measures for server infrastructure
• Secure data storage and backup procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about what data we collect and how we use it
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of data processing
• Objection: Object to certain types of data processing

10.1 Opting Out of Analytics

You can opt out of Google Analytics tracking by:

• Using the Google Analytics Opt-out Browser Add-on
• Enabling "Do Not Track" in your browser settings
• Contacting us to request data collection restrictions

Note that opting out may affect our ability to provide optimal game performance and support. Opting out of analytics does not disable multiplayer server connections required to play online modes.

11. Children's Privacy

Our Games are intended for all age groups. We do not knowingly collect personal information from any age group. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Google Analytics data is processed in the United States and other countries where Google operates data centers. Multiplayer session data processed through Colyseus may also be handled in the regions where our game servers or hosting providers are located.

We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

13. Changes to This Policy

We may update this Games Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy in our Games
• Updating the "Last Updated" date
• Sending in-app notifications for significant changes
• Posting updates on our website

Your continued use of our Games after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Games Privacy Policy, our data practices, or would like to exercise your rights, please contact us:

Email: saifulislam@gamebole.com
Subject Line: Games Privacy Policy Inquiry
Address: 28-E 2nd Floor, Main Market Lahore, 54000, Pakistan

We will respond to your inquiry within 30 days of receipt.